Choosing a Garage Door Repair Company

Choosing a Garage Door Repair Company

Garage Door Repair Company

When it comes to garage door repair there are so many companies to choose from. It can be overwhelming knowing where to turn, and who to trust. Unfortunately in our industry there are some “bad apples”. We have some amazing competitors who have honest garage door companies, and we also receive calls from people who have been taken advantage of. We have all heard the horror stories of companies who take advantage of customers.  We are here today to give you some tips on how to ensure you are doing business with an honest, reputable local, garage Door Company.

Let’s start with the obvious, is the company licensed and insured? Have you checked their business license? Is everything up to date and valid? It’s important to make sure you are dealing with a real company. A person with a pickup truck, a garage door rack and a truck magnet sign can call themselves a repair company, it’s important to make sure they actually are.

If you want to work with a local company, check their reviews. Actually check the reviews. Read the reviews. What city are they coming from? Who is writing the review? Pay attention to if you feel like the reviews are valid or not. If a local company has reviews from all over a state that is a red flag. Research to ensure it adds up. Make sure the company website shows an address near where you are having garage door service. Make sure you feel like the reviews match the company website and profile of where they are located and the services they provide. Companies pay the internet lots of money to rank high in searches. The best companies are not always listed in paid spots first. Do your research. Look at the map section of the internet. Who is listed in the top three map spots? Who has the organic ranking spots in your local area? Look at the companies who organically rank high.

Who answers the phone when you call? Do they answer the call with the business name or with a generic sentiment? Ask where they are located. Ask if they have a showroom you can visit. Ask if they have a place of business you can go to if you want to purchase an extra remote, or if you are having an issue.  Do they have a warranty on their products and labor?

Let’s talk about pricing. A garage door company is essentially a store but for garage door items. A garage door remote is an item, it has a price attached to it. A garage door opener is a specific item it has a price attached to it. Make sure when you call the company they can give you pricing over the phone. If a company won’t tell you what garage door openers they sell, and what the cost is on each of them; that’s a red flag. We have a labor price. We can tell you that price over the phone. We have a price to replace a spring, we can tell you that over the phone. You should have a ball park idea of what your garage door service will cost before the tech gets there. Obviously sometimes, there is an issue the tech sees that was not discussed on the phone, but that is not typical. Items have a price. Make sure you know the price of the item before you agree to the service.

Beware of coupons that are too good to be true. We all know the cost of gas, employee rates, insurance, and all of the other expenses to do business in California. If you see a coupon, that makes you think, wow this is unreal…well it just may be.  Be careful of the too good to be true promotions. Call first, ask all of the questions listed above and get upfront pricing.

We have serviced the nine counties surrounding Sacramento since 1953. Our reviews are from our service area. Our showroom and parts counter are open for you to visit. Our trucks are all the same with decals, and branding. You have seen are red ribbon logo for decades. Our techs are trained, background checked, and in uniform. We take great pride in our customer care. We ask you several questions on the phone, because we want to give you as much up front pricing as possible before we get to your home. We are not trying to be the cheapest garage door service company, we strive to be the best. We want you to have a great garage door service experience.

We would love if your garage door experience is with us. However, if you decide to go with another company, we hope these tips help direct you to an honest and ethical competitor.

Click here to schedule an appointment with a trusted Overhead Door Company of Sacramento Inc. garage door technician. 

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Overhead Door Company of Sacramento, Inc

Melanie San Filippo, together with her husband, co-owns Overhead Door Garage, a company renowned for its superior garage door solutions and unparalleled customer service. Their joint visionary leadership and commitment to excellence have propelled the company to the forefront of the industry, earning it widespread recognition for quality and innovation.

Overhead Door Company of Sacramento™, Inc.

6756 Franklin Boulevard Sacramento, CA 95823

Insured and Bonded
State License # 355325

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