FREQUENTLY ASKED QUESTIONS
The following is a series of often asked questions about garage doors, service and support, door openers and general store questions you may find helpful. If the answer to your question is not here, contact us by fill out this form or call our Service Department at (916.421.3747).
OVERHEAD DOOR
Map and driving directions to our showrooms are available, CLICK HERE
Sure. Our showroom has an experienced and knowledgeable sales person waiting to answer your calls.
Sure. We gladly accept cash, checks, MasterCard, Visa and Discover credit cards.
New doors and motor operators are covered by a minimum one year warranty on material and workmanship. Several door and operators have extended material warranties beyond the first year. Service and repair work warranties are 90-days on parts and 30-days on labor.
916.399.9485
Check the Employment section of our website!
GARAGE DOORS
The sooner the better. We can work off building plans and have experience working with architects and custom home builders. We are happy to assist you to find products that are right for your build and compliment your home’s design.
DOOR OPENERS
Check the Residential > Openers section of our website which you can access from the list on the left.
There are too many types and models of door operators to list them here. Please feel free to contact our parts department at (916) 421-3747 for further assistance.
There are a few possible problems that might prevent your door from closing after you have opened it. Most commonly, the photo cells are out of alignment or there is an obstruction in the way of the photo cell safety beam.
Yes, CLICK HERE to find your keypad and detailed instructions on how to reset your code. If your keypad is not pictured, call our Service Department!
Yes. We carry an extensive selection of transmitters for garage doors openers. If your transmitter is no longer supported by the original equipment manufacturer, we can usually provide an after-market alternative.
Yes. you can shop our online store and any product selected can be mailed to you.
SERVICE AND SUPPORT
We repair most brands of residential and commercial doors and motor operators.
We ask that you call our office to get an accurate timeframe for when we’ll be able to complete your project.
We are available for 6 days in a week (Monday – Friday 8:00am to 5:00pm & Saturday 9:00am to 12:00pm).
Our service trucks stock a large number of parts for all brand of equipment. It is quite possible that we will have the part you need without making a second trip.
The tune-up special includes complete inspection and lubrication of all moving parts (i.e. springs, rollers, hinges, cables, pulleys, drive mechanisms) on up to two single car doors or one double car door, and the attached motor operators. Also included is any adjustments needed and tightening of any loose hardware. Replacement parts and accessories are available at an additional cost.
We do not offer free on-onsite estimates on service or repairs. However, we are happy to give you an estimate over the phone and welcome you to send pictures or a description of the problem to service@ohdsac.com. Or feel free to submit our Request Parts & Service Form.
